The Campus Health Service is a multi-dimensional unit providing medical, psychological, health promotion, integrative as well as public health services to the UA campus community.
The Campus Health Service (CHS) programs are broadly based and include, but are not limited to: Delivery system quality measurements and improvements (AAAHC Survey, a limited portion of the AmbuQual Program, Patient Satisfaction Survey, Staff Satisfaction Survey, FERPA/Confidentiality Compliance, etc.), Sexual Assault/Relationship Violence awareness/education, “Call & Consult” (for faculty/staff), “Parents Matter” (for parents of UA students), Mental Health Patient Triage, Healthy Lifestyle programs on Alcohol use, Tobacco use, Nutrition and Sexual Health, Asthma Management, Immunization programs (MMR compliance and Influenza vaccination), Medical Surveillance (Occupational Health, Animal Hazard Program and Select Agent Program), and Emergency Response (Mass Immunization/Dispensing Clinics, Bioterrorism Readiness, Critical Event Counseling, etc.).
The Campus Health Service maintains a robust website that may be accessed via the following e-mail address: www.health.arizona.edu or through linkages from the main University of Arizona website: www.arizona.edu.
CHS General Outcomes
- Achieve full 3-year re-accreditation through the Accreditation Association for Ambulatory Health Care (currently accredited through 12/2011).
- Achieve high level (80% or better) of patient satisfaction with multi-dimensional aspects of CHS.
- Achieve high level (minimum of 4.0 on a 5.0 scale) of Staff Satisfaction with work environment offered through the CHS.
- Achieve 100% compliance with all applicable State of Arizona Statutes, Family Education and Rights to Privacy Act (FERPA) and Internal Confidentiality Program (annually reaffirmed) requirements.
CHS Medical/Mental Health Delivery System
- Meet or exceed 100 % of the pre-established performance parameters of the CHS hybrid Quality Improvement Program.
- Provide an initial Mental Health professional assessment for all un-appointed patients as they present to the CAPS Unit to determine if they need immediate intervention, are best managed within CAPS or need to be referred out to a community provider (Mental Health Triage).
- Provide educational/awareness training on Sexual Assault/Relationship Violence to 95% or more of the incoming freshman or transfer students to the University of Arizona.
- Provide “on demand” consultation to UA faculty or staff who require advice on how to handle difficult students or staff (Call & Consult).
- Provide “on demand” consultation to parents of UA students who require advice on how to handle difficult challenges involving their students/children (Parent’s Matter).
Health Promotion and Preventive Services
- Using “Social Norming”, environmental management and educational counseling to reduce risky behavior amongst the UA student population and encourage healthy lifestyle choices in areas of alcohol use, tobacco use, sexual health, nutrition, sleep and stress management.
- Identify, refer and instruct appropriate asthma patients on how to better manage their disease through a comprehensive educational program with an objective of reducing the incidence of flare-ups and demand for urgent/emergent services.
- Assure maximal compliance (98% or better) with the AzBOR requirement of all UA students having the Mumps, Measles and Rubella (MMR) immunization prior to registering for classes at the UA.
- Provide Influenza vaccinations for at-risk UA students, Risk Management, UAPD and CHS personnel as well as campus community members who wish to receive it.
- Provide Federally-mandated Animal Hazard Program and assure monitoring and appropriate immunization administration for campus community members who come in contact with research-related animals or animal bi-products.
- Provide Federally-mandated Select Agent Program and assure monitoring and appropriate immunization administration for campus community members who may come into contact with research-related select agents.
- Working with Federal, State and County officials, provide critical administrative oversight for Mass Immunization and/or Mass Prescription Dispensing in response to bioterrorism or naturally occurring infectious disease events in the campus community.
- Working with UA Administration, Risk Management, UAPD, Life & Work Connections, local law enforcement, greater Tucson community medical and mental health professionals, provide leadership role in managing advance training and responding to the consequences (counseling and medical services) of a critical event on-campus.
Regular or Recurring Activities
- AAAHC Re-accreditation (full 3-year)
- CHS Patient Satisfaction
- Compliance with HIPAA, FERPA and Confidentiality Program requirements
- AmbuQual Program (used limitedly to augment the CHS Quality Improvement Program)
- Sexual Assault/Relationship Violence awareness/education program
- Faculty and Staff Consultation (Mental Health)
- Parents of U of A Students Consultation (Mental Health)
- Mental Health Triage Program
- Annual Health and Wellness Survey
- Asthma Program
- Measles Mumps and Rubella MMR Program
- Influenza Vaccination Program
- Animal Hazard Program
- Mass Administration/Mass Prescription Dispensing Program
- Campus Emergency Response Program
- CHS Staff Satisfaction